Return & Exchange Policy

We will gladly accept returns/exchanges up to 30 days of order of unused items with tags still intact and receipt.

  • Please allow up to 2 weeks for return/exchange to be processed.
  • Unless a mistake was made on our end, you will be responsible for the cost of shipping the item back to our warehouse. *If a mistake was made or an item arrived damaged, please email giftshop@keeneland.com with pictures and we will provide a return shipping label, replacement or refund.*
  • For exchanges, we will cover the cost of shipping your new item to you. If we do not have the item you are requesting to exchange, your original item will be refunded instead.
  • For online orders, only even exchanges can be made (exchange item is of equal price of original item). If your exchange item is at a higher or lower price than the item you are returning, we suggest creating another order online. 
  • Sale items from the "Sale" section are FINAL SALE and cannot be returned or exchanged. 
  • Free items from Gift With Purchases cannot be returned or exchanged.
  • The Keeneland Shop is not responsible for items damaged or lost in transit.
Return Shipping Address:

The Keeneland Shop
Attn: Returns/Exchanges
4201 Versailles Road
Lexington, KY 40510

If you have any questions, you may email us at giftshop@keeneland.com or call 859-288-4247 Monday through Friday 9:00am - 4:00pm EST.

Products and services offered in the Keeneland Shop online store may have limited quantities and are subject to return or exchange only as set forth herein. We reserve the right, at our sole discretion, to limit the sales of our products or services to any person, geographic region or jurisdiction. All pricing and/or descriptions of products are subject to change at any time without notice. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store, but we cannot guarantee that the online display of any color will be accurate.