Return Policy

If you're not happy with your purchase, simply send back your unused item within 30 days of receipt for a full refund.

Please note:

  • Unless we made a mistake or the product you received is damaged, you will be responsible for the cost of shipping the item back to us as well as the original shipping costs. 
  • Please allow up to two weeks for your return and refund to be received and processed. 
  • Note that items on sale or discounted products cannot be returned or exchanged. 
  • We do not accept returns for hats or any type of headwear.
Return Instructions
  • We will gladly return or exchange your package within 30 days. Please print and complete our Return/Exchange form. Click here for RETURN/EXCHANGE FORM.
  • Return one copy with your package and keep a copy for your records.
  • Please make sure that you insure any returns/exchanges for the actual value of the products. 
  • For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. The Keeneland Shop is not responsible for items damaged or lost in transit. If you are returning a gift because it is damaged or defective or you did not receive the product ordered, The Keeneland Shop will provide a prepaid return label.
  • If the original packaging is damaged, please contact us and we will file a claim with UPS.  
  • If you have any questions, you may email us at or call 859-288-4247 Monday through Friday 9 a.m. until 4 p.m. 
  • All Sale Merchandise is Final Sale. We will not accept returns or exchanges on sale merchandise.
The return shipping address is:
The Keeneland Shop
Attn: Online Returns/Exchanges
4201 Versailles Road
Lexington, KY 40510