20% off everything, 30% off orders $150 or more and 40% off orders $200 or more! Discount applied at checkout. Not valid on bundles, jewelry, Brackish or Sale. Ends 12/25.

Return & Exchange Policy

If you're not happy with your purchase or would like to exchange for a different size, simply send back your unused item within 30 days of receipt for a full refund or exchange.

Please note:

  • Unless we made a mistake or the product you received is damaged, you will be responsible for the cost of shipping the item back to us as well as the original shipping costs. 
  • Please allow up to two weeks for your return and refund to be received and processed. 
  • Only even exchanges can be made. If you would like another item at a higher price than the item you are returning, we suggest creating another order online. 
  • Cannot return or exchange consumables. 
  • All sale merchandise is final sale and cannot be returned or exchanged.
  • We do not accept returns for hats or any type of headwear.
Return & Exchange Instructions
  • We will gladly accept returns and exchanges within 30 days of order. Please print and complete our Return/Exchange form. Click here for RETURN/EXCHANGE FORM.
  • Return one copy with your package and keep a copy for your records.
  • Please make sure that you insure any returns/exchanges for the actual value of the products. 
  • For your security, please return your item(s) with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. The Keeneland Shop is not responsible for items damaged or lost in transit. If you are returning an item because it is damaged, defective or you did not receive the correct product ordered, The Keeneland Shop will provide a prepaid return label. Please email giftshop@keeneland.com and we will send you your label. 
  • If you have any questions, you may email us at giftshop@keeneland.com or call 859-288-4247 Monday through Friday 9:00am - 4:00pm EST. 
The return shipping address is:
The Keeneland Shop
Attn: Online Returns/Exchanges
4201 Versailles Road
Lexington, KY 40510
Products and services offered in the Keeneland Shop online store may have limited quantities and are subject to return or exchange only as set forth herein. We reserve the right, at our sole discretion, to limit the sales of our products or services to any person, geographic region or jurisdiction. All pricing and/or descriptions of products are subject to change at any time without notice. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store, but we cannot guarantee that the online display of any color will be accurate.