Customer Service

Shipping & Delivery
Orders will generally ship within 2-3 business days of the order, with the exception of observance of holidays. Friday orders typically ship out the following Monday. With standard delivery, most orders will arrive within 7-10 days. You will be notified if your shipment is delayed. We ship via UPS and cannot ship to a PO Box. Your order may be delayed if a PO Box is listed as the Ship to address.
Shipping Method Transit Days Price
Ground 2-7 Days $8
2nd Day Air 2 Days Calculated at Checkout
Next Day Air 1 Day Calculated at Checkout
International TBD Call or email us for a quote

Privacy & Security
Keeneland is committed to protecting your online privacy while you use the services provided on our website. We urge you to read the Privacy Policy in its entirety so that you will understand all the practices and procedures we follow relating to your online privacy.

Returns & Exchanges
The Keeneland Shop will accept any item for return within 30 days of shipment, with the exception of hats and any sale or discounted merchandise. Please see Return Policy for more information. 

Having trouble finding what you want? Send us an e-mail at or give us a call at 859-288-4247.

         Sale merchandise is final sale and cannot be returned in store or online.

Payment, Pricing & Promotions
The Keeneland Shop accepts Visa, MasterCard, American Express and Discover cards.